Telephone Etiquette Introduction
Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Through our Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Singapore Online Training Message:
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Introducing Singapore Online Training; an internet-based online school designed to help anyone with the will to know more and be better at what they know.
We understand that a majority of people have limited time to attend classes or participate in activities, that is why we’ve come up with the perfect plan to make this work.
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Telephone Etiquette – eLearning00:00
Telephone Etiquette Final Quiz